Service Advisor - $60k to $80k+, No Experience Needed, Path to Management

Panhandle Diesel and Automotive • Scottsbluff, NE

8h • Onsite

About The Position

Panhandle Diesel and Automotive is hiring a customer-focused Service Advisor for its Scottsbluff shop. The role is intended for someone who enjoys working with people, is motivated by results, and wants a career path into senior management as the company grows and opens additional locations. Automotive experience is not required; the company will train the hire on vehicles, its inspection process, shop software, and clearly and honestly explaining repairs. The company tracks performance, provides weekly coaching, and recognizes wins. The listed annual earning potential is $60,000 to $80,000+.

The Service Advisor helps customers make informed decisions about the vehicles their families and businesses depend on. The role involves listening to customers, explaining technicians’ findings in plain language, helping customers prioritize repairs, and confidently asking for authorization. The advisor also schedules appointments, coordinates work with technicians, and keeps customers informed throughout the service process.

Panhandle Diesel and Automotive is a locally owned shop in Scottsbluff that works on cars, trucks, and light- and medium-duty diesel vehicles. It has a team of ASE-certified technicians. The hiring process includes a short phone call, an interview, a role-play repair presentation, and time in the shop. Applicants are asked to submit a resume and a short note explaining their fit; a 1–3 minute video submitted by Facebook message is optional.

Requirements

• Strong communication skills, including the ability to make complicated information simple.
• Curiosity and a willingness to ask questions before making recommendations.
• Resilience when customers decline or raise concerns.
• Ownership and a willingness to consider what could be done better when something goes wrong.
• Motivation to set goals, achieve results, and increase earnings.

Nice To Haves

• Experience as a Service Advisor.
• Experience in hospitality, restaurant management, retail, phone sales, banking, insurance, equipment rental, fitness memberships, or home services.

Responsibilities

• Greet customers in person and by phone and make them feel taken care of.
• Ask questions to understand vehicle concerns and what matters most to each customer.
• Explain technicians’ findings in plain language, help customers set repair priorities, and confidently ask for authorization.
• Respond calmly to cost concerns without pressuring customers or immediately offering a discount.
• Schedule appointments, coordinate with technicians, and keep customers updated from drop-off through pick-up.
• Track and take ownership of performance results and continue improving.

Benefits

• Annual earning potential of $60,000 to $80,000+.
• Training on vehicles, the inspection process, shop software, and explaining repairs.
• Weekly coaching and recognition of wins.
• A stated path to senior management and the opportunity to help run a future location as the company grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed