Service Advisor - Lexus Victoria

The Jim Pattison Auto Group•Victoria, BC

1d•CA$40,000 - CA$75,000•Onsite

About The Position

The Jim Pattison Auto Group is seeking a knowledgeable, personable, and customer-focused Service Advisor to join the team at our Lexus Victoria dealership. As the primary point of contact for Service customers, you’ll play an important role in creating a positive and professional experience from check-in to vehicle pick-up. You’ll work closely with customers and our Service and Parts teams to understand vehicle concerns, recommend the appropriate services, provide clear updates, and ensure a smooth service experience. If you’re organized, detail-oriented, and passionate about delivering exceptional customer service in a fast-paced environment, we’d love to hear from you. Whether you have previous Service Advisor experience or a strong background in automotive customer service, this is a great opportunity to grow your career with a well-established automotive group.

Requirements

A valid BC Driver’s license is required, including a satisfactory Driver’s Abstract report
Proficiency with Microsoft Office (Word, Excel, Outlook)
Strong customer-service skills with a friendly, approachable attitude
Good data entry skills, with strong accuracy
Detail-oriented, with the ability to multi-task and prioritize responsibilities
Ability to stay calm and focused in a face-paced environment
Reliable, punctual, and dependable
Good written and spoken communication skills
Ability to work in close proximity to a noisy automotive shop
Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold

Nice To Haves

Previous experience in the automotive industry as a Service Advisor is preferred
Experience with CDK One-Eighty software considered an asset
Previous, related experience in a customer-facing role would be considered an asset

Responsibilities

Greet Service customers and ensure the customer’s needs are fully understood
Promptly and professionally answer incoming calls to the Service department
Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs
Prepare accurate quotes for recommended services and obtain customer approvals for repairs
Act as the liaison between the customer, the parts department, and the Automotive Technicians
Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times
Manage customer complaints respectfully and promptly; escalate concerns when appropriate
Conduct vehicle inspection walk-arounds before and after service appointments
Maintain a tidy, presentable work space
Ensure a high degree of confidentiality with company and customer information
Participate in maintaining a supportive and engaging working environment
Other administrative duties as assigned