Service Advisor

Castle Volkswagen of Schaumburg • Schaumburg, IL

17d • Onsite

About The Position

Great Service Advisors don't just write RO's -- they cultivate and nurture customer relationships. We are building something special at Volkswagen of Schaumburg, and want you to be a part of it. The opportunity is here – are you ready? As a Service Advisor, you'll manage the flow of the service drive while making sure every customer receives prompt, professional, and friendly service. You'll own the customer experience from check-in to delivery, answer questions about vehicle concerns, warranties, and repairs, and help ensure technician time is used efficiently. You'll work closely with the shop and maintain strong customer satisfaction scores.

Requirements

• Previous Service Advisor/Writer experience, minimum of 2 consecutive years
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

Nice To Haves

• Volkswagen experience is preferred

Responsibilities

• Manage the flow of the service drive
• Ensure every customer receives prompt, professional, and friendly service
• Own the customer experience from check-in to delivery
• Answer questions about vehicle concerns, warranties, and repairs
• Help ensure technician time is used efficiently
• Work closely with the shop
• Maintain strong customer satisfaction scores

Benefits

• Top-tier compensation
• Career growth opportunities
• Supportive leadership
• 401(K) with company match
• Major medical (50% employee paid premium)
• Dental insurance options
• Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed