Service Advisor

Lithia & Driveway • Tri-Cities, WA

8d • Onsite

About The Position

We are searching for an EXPERIENCED, HIGH PERFORMING Automotive Service Writer to join our successful busy team. This is an opportunity at a dealership that has limitless opportunity for making a living with a profession you already know you LOVE! Start your journey with one of the LARGEST and most SUCCESSFUL publicly traded retail automotive groups in the nation! Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life!

Requirements

• 2 years' Service Writing in dealership atmosphere-Preferred
• High Performer REQUIRED
• A team player who is focused on providing exemplary customer service.
• Polished and professional
• Basic mechanical understanding of an automobile.
• Acceptable driving record and a valid driver's license in your state of residence
• Team player that wants to join a growing team REQUIRED
• Computer proficient
• High School graduate or equivalent, 18 years or older required.

Nice To Haves

• Prior experience as an automotive technician a plus.
• CDK Experience is a plus!

Responsibilities

• Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Benefits

• Degrees@Work program (tuition, books, and technology fees at NO COST)
• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED