Service Advisor

Bob Thomas Ford Lincoln North•Fort Wayne, IN

4d•$75,000 - $110,000•Onsite

About The Position

Bob Thomas Ford Lincoln North is looking for a Service Advisor. We need someone who knows the automotive business and wants to make money. We offer GREAT pay PLUS all the BENEFITS! Competitive Pay $75K - $110K Medical/ Dental/ Life/ AFLAC 401K with Employer Contributions Paid Holidays/ Vacation Days Direct Deposit Uniforms provided Plus, you'll benefit from the stability that comes from 4 decades of sustained growth! We invite you to see for yourself how you could benefit professionally and personally from working with Bob Thomas Dealerships.

Requirements

Smart, energetic personality, who is hard working
Prior experience working with customers and providing an exceptional experience
Knowledge of automotive service departments
Have or be able to acquire the required certifications
Basic MS Office knowledge; computer software and internet proficiency
Dependable with a reliable source of transportation
Must have a valid drivers license and clean driving record
A reliable, consistent work history and a clean drug test are required.

Nice To Haves

Sales including inside sales, outside sales, or retail sales is a plus

Responsibilities

Greet service customers and assist them with any inquiries they may have
Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle.
Consult with customer on applicable service specials.
Prioritize required services, and be prepared to provide options upon request.
Document declines for repairs and ask for follow-up on future repair considerations
Keep customer informed on completion times, service expenses, and possible changes.
Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Spend quality time building relationship with the customer.
Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.