Service Advisor - HOLT Truck Centers

HOLT Group•Oklahoma City, OK

3d•Onsite

About The Position

This position is responsible for aiding the customer regarding truck & trailer service repairs. The incumbent in this position is expected to model the following practices daily: Demonstrate alignment with the company's mission and core business values; Collaborate with key internal/external resources; Participate in ongoing self-development. Essential Functions Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission Acts as the first point of contact by greeting and consulting with customer on service needs Opens work orders and assigns job repair to service technician Communicates customer repair requests to technicians Organizes and sells quotes to the customer Handles repair order charges, warranty validations, submissions, and follow ups Communicates with customer during all stages of repair service Completes all necessary paperwork to complete repair work order for closing and final billing Assists in handling customer complaints and concerns Identifies comebacks and resolves the issue to the customer’s satisfaction Treats customers fairly and demonstrates our commitment to superior customer service Accepts after hours call out service to meet customer needs Communicates job progress to supervisor and customer as needed Projects professionalism with both internal and external customers, including personal appearance Requires regular and punctual employee attendance Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards Performs other duties as assigned

Requirements

High school diploma or equivalent required
More than two years of work-related experience in a service department required
Valid driver’s license and acceptable driving record
Constant movement and use of hands, this position requires good manual dexterity
Communication with customers and constant communication with co-workers
Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
Lifts and moves materials and equipment up to 50 lbs.

Nice To Haves

additional continued education such as specialized/technical training or some college courses preferred
five or more years of experience preferred
Class A or B CDL preferred

Responsibilities

Acts as the first point of contact by greeting and consulting with customer on service needs
Opens work orders and assigns job repair to service technician
Communicates customer repair requests to technicians
Organizes and sells quotes to the customer
Handles repair order charges, warranty validations, submissions, and follow ups
Communicates with customer during all stages of repair service
Completes all necessary paperwork to complete repair work order for closing and final billing
Assists in handling customer complaints and concerns
Identifies comebacks and resolves the issue to the customer’s satisfaction
Treats customers fairly and demonstrates our commitment to superior customer service
Accepts after hours call out service to meet customer needs
Communicates job progress to supervisor and customer as needed
Projects professionalism with both internal and external customers, including personal appearance
Requires regular and punctual employee attendance
Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned