Truck Service Advisor

LV Petroleum•Eagleville, MO

5d•Onsite

About The Position

LV Petroleum is opening a brand-new truck service shop in Eagleville, MO, and is looking for a motivated, customer-focused Truck Service Advisor to join the team from day one. Selected team members will train at an established location before the new shop opens, providing an opportunity to learn systems, processes, and expectations. This role is ideal for individuals who enjoy working with customers, possess strong communication skills, and thrive in a fast-paced environment, offering a chance to be part of building something new.

Requirements

Customer service experience in a fast-paced environment preferred.
Strong communication and interpersonal skills.
Ability to confidently recommend products and services while maintaining professionalism and integrity.
Strong organization and attention to detail.
Ability to multitask and prioritize in a busy environment.
Comfortable working with customers, technicians, vendors, and other team members.
A positive attitude and willingness to learn.
High School Diploma or GED
Good verbal and written communication skills
Previous cashier and customer service experience; experience in repair or parts shop preferred
Strong suggestive selling skills
Basic computer skills
Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
A valid driver’s license

Nice To Haves

Truck service, automotive, diesel, travel center, or related industry experience is a plus.
Basic computer and point-of-sale experience preferred.

Responsibilities

Provide exceptional customer service and create a welcoming experience for every traveler.
Develop strong knowledge of the products and services offered by the shop.
Write, detail, and process work orders accurately and efficiently.
Prepare ETA work orders and communicate estimated completion times to customers.
Prepare and communicate service quotes and secure required purchase orders.
Recommend additional products and services when appropriate to help meet customer needs and drive revenue.
Build customer trust through professional, honest, and knowledgeable communication.
Process over-the-counter (OTC) transactions and understand various payment types.
Source parts from outside vendors and coordinate deliveries.
Communicate effectively with technicians, customers, vendors, and leadership.
Complete end-of-shift cash drops and required shift reports.
Help maintain a safe environment for customers and team members.
Work as part of a team to ensure every traveler leaves better than they arrived.