Service Advisor - Audi Pembroke Pines
Holman•Pembroke Pines, FL
•$3,000 - $10,000•Onsite
About The Position
Audi Pembroke Pines is looking for an experienced Service Advisor to join their team and the Holman family! Our Service Advisor is responsible for maintaining clear communication between the service department and our clients, ensuring that clients are informed about the status of their vehicle and any necessary services. This position requires exceptional customer service skills and the ability to manage client expectations throughout the service process.
Requirements
- Previous experience as a Service Advisor, preferably in a premium automotive environment.
- High School Diploma and/or equivalent.
- A valid driver’s license and a clean driving record.
- Strong reading, writing, and math skills.
- Excellent interpersonal skills with a strong focus on customer service.
- Ability to work flexible retail hours.
- Proficiency with computers and basic office software.
Responsibilities
- Greet customers warmly and professionally, ensuring an efficient and courteous service experience.
- Assess customer needs and determine the appropriate course of action, obtaining approval for recommended services.
- Provide customers with accurate service estimates, including cost and time of completion.
- Communicate effectively with customers to ensure they understand necessary repairs and maintenance and offer recommendations for additional services when applicable.
- Have knowledge of warranty coverage, service policies, and insurance processes.
- Keep customers informed about the status of their vehicle, providing updates as needed.
- Schedule appointments and handle incoming calls promptly and professionally.
- Attend and complete required training sessions and department meetings.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- Paid sick leave benefit that meets the mandated requirements (for part-time and temporary employees in geographic areas with statutory paid sick leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
