Service Advisor - Thunder Bay

Fountain Tire • Thunder Bay, ON

18h • Onsite

About The Position

Fountain Tire Thunder Bay is looking for a Service Advisor to join their team. This role involves managing customer interactions, coordinating service with technicians, and ensuring customer satisfaction.

Requirements

• Experience in the automotive repair industry or tire industry is an asset
• Effective listening skills with the ability to identify customer needs and provide recommendations
• Working knowledge of passenger, light truck tires, specialty tires, commercial, OTR, industrial tires and mechanical services.
• Must possess a valid driver’s license and be able to provide a satisfactory passenger or commercial Driver’s Abstract
• Excellent customer service and a great attitude are a must
• A team player who takes pride in their work

Responsibilities

• Creating work orders and arranging bookings and communicating them to the technicians
• Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
• Provide proactive calls to customers to determine their satisfaction level with the service they have received
• Recommend tire service, specialty tire service, wheel and mechanical service to customers
• Ensure that all products are billed accurately to the customer and process all necessary information in the computer system.
• Keep promotional material updated in the showroom.
• Participate in all safety initiatives, as required or assigned, to guarantee safety at Fountain Tire including customers and staff, on the road, site or field.
• Complete assigned e-learning and safety courses and adhering to standards and policies as described in learning modules.
• Assist in inventory management through documentation processes and annual inventory counts

Benefits

• Health, dental, and vision benefit programs for you and your family
• RRSP program with company matching
• Excellent training program & opportunity for advancement
• Great discounts for you and your family on tires, parts, and mechanical services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed