Service Advisor - Mazda West

McDonald Automotive•Lakewood, CO

1d•$50,000 - $100,000•Onsite

About The Position

McDonald Volvo in Littleton is where modern design, safety, and sustainability come together with eight decades of family-owned values. We’ve been proud recipients of the Volvo Excellence Award for eight consecutive years, reflecting our dedication to both our team and our guests. Join a workplace where care is more than a motto—it’s how we lead. This role is commission based. Average compensation for this position is $50,000 with top performers earning $100,000+.

Requirements

Valid driver’s licenseand clean driving record
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Ableto work independently

Nice To Haves

1-3years ofprogressiveexperience in auto service is preferred but notrequired

Responsibilities

Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
Consistently follow up with customers for approvals and updates, creating urgency,and trust throughtimelycommunication.
Collaborate with technicians to ensureaccuratediagnoses and estimates are conveyed to customers.
Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
Track performance metrics like sales totals and closing ratios to drive continuous improvement.