Service Advisor

Steele Auto Group • Dieppe, NB

8h • CA$21 - CA$26 • Onsite

About The Position

Land Rover Moncton is seeking a Service Advisor to join their team. As a Service Advisor, you will be the primary point of contact for customers seeking vehicle maintenance or repairs. Your responsibilities will include greeting customers, assessing vehicle issues, providing cost estimates, and coordinating service appointments. This role is ideal for individuals with strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction.

Requirements

• At least one year of customer service experience
• Strong interpersonal skills: a good listener who can cultivate relationships
• Excellent communication skills
• Ability to work in a team-driven environment
• Good organization and learning skills
• Valid driver’s license with acceptable driver's abstract

Nice To Haves

• Previous experience in an Automotive Service Advisor role is considered an asset

Responsibilities

• Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns.
• Maintain automotive records by recording problems and corrective actions planned.
• Update job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhance the store's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Benefits

• 100% Matched Retirement Savings Plan
• Flexible Health & Dental Plans
• Mental Health & Wellness Support
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement
• Access to Steele University

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed