Service Advisor - Toyota of Naples

Germain Automotive Partnership•Naples, FL

5d•Onsite

About The Position

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers. This role involves interacting with customers, providing accurate cost estimates, managing repair progress, and ensuring customer satisfaction while adhering to dealership and manufacturer standards.

Requirements

Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
Professional personal appearance.
Excellent oral and written communication skills.
A valid Driver’s license is required.
The ability to pass pre-employment testing including background check, drug test, and motor vehicle report is required.

Nice To Haves

ASE certification preferred.
Sales experience preferred.
Bilingualism is not required but can be very helpful.

Responsibilities

Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labor and parts, and establishes a 'promised time'.
Checks on the progress of repairs throughout the day and contacts customers regarding any changes in the estimate or promise time, explaining cost and time requirements in detail and obtaining proper authorization before any additional repairs are performed.
Maintains a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturer's specifications, using maintenance menus.
Maintains a dealership-prescribed standard for 'hours per customer repair order written'.
Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor.
Performs duties and responsibilities in a safe manner.