Service Advisor

Nextran Corporation•Tallahassee, FL

12d•Onsite

About The Position

The Service Advisor is responsible for scheduling service work, establishing written service estimates, and providing ongoing communication with the customer on the status of repair orders. Nextran Truck Centers is hiring a Service Advisor in Tallahassee, FL, to further develop their profession into a career.

Requirements

Minimum three years� experience heavy duty truck industry with a working knowledge of parts and services used in repair and maintenance.
Similar experience in related industries will be considered.
Strong interpersonal and communication skills
Computer proficiency
Ability to understand financial information as it pertains to dealership operations
High School Diploma

Nice To Haves

College or Technical training preferred but not mandatory
Valid CDL license is preferred.

Responsibilities

Greeting customers and providing best-in-class customer service with a smile!
Interview the customer thoroughly regarding the nature of the complaint.
Inspect the vehicle, taking pictures of the 4 corners, windshield, and VIN.
Create ASIST Case, and Repair Order for the repair.
Schedule service appointments with Shop Foreman
Preparing written estimates for parts and labor, providing accurate timeframe for completion, inspecting vehicle and recommending additional services as needed.
Educating customers on manufacturer�s recommended maintenance.
Tracking service work/repair orders, updating dispatch system, and providing customers with timely follow-up on work in progress.
Explaining service work and related charges to customers before, during, and after the completion of services.
Reviewing completed work with the Shop Foreman and back parts counter personnel.
Processing repair orders and handling customer�s method of payment.
Test Driving vehicle with customer, as needed.
Other duties, as assigned.