Service Advisor Stevinson Lexus of Lakewood

Asbury Automotive Group • Lakewood, CO

1d • Onsite

About The Position

Stevinson Lexus of Lakewood is seeking an experienced Service Advisor to join their team. This role involves greeting customers, understanding their vehicle's service needs, preparing repair orders, and advising on necessary maintenance and additional services. The Service Advisor acts as a liaison between the customer and the service department, ensuring clear communication regarding repairs, costs, and timelines.

Requirements

• Previous dealership Service Advisor experience required.
• English language required
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Valid Driver’s License
• Must be able to pass pre employment screening (background and drug.)
• Must be at least eighteen years of age.

Nice To Haves

• Bilingual a plus

Responsibilities

• Greets customers on the drive in a timely, friendly manner and obtains vehicle information using available technologies and utilizing photos upon arrival.
• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommends corrective procedures and prepares work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a detailed description of the customer’s concern on the repair order to help the technician locate the problem.
• Notifies team leads/dispatcher of incoming work.
• Communicates with technicians and parts department on progress of repair throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
• Explains the work performed and the repair order charges to the customer.
• Performs active delivery, obtains and secures method of payment, and collects all necessary signatures prior to delivery of customer vehicle.
• Handles customer complaints and communicates details with management.
• Answers incoming phone calls and schedules service appointments.

Benefits

• Paid time off
• Paid holidays
• Medical insurance
• Vision insurance
• Dental insurance
• Accident insurance
• Critical illness insurance
• Hospital indemnity plans
• Up to 12 weeks paid pregnancy leave
• 1 week paternity leave
• Health savings accounts
• Flex spending accounts (tax free)
• Short-term disability plans
• Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Employee assistance program
• Employee discounts parts and service repairs
• Scholarship opportunities
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities
• Saturday Lunches provided by the dealership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed