Service Advisor

Kestra Holdings•Lincolnshire, IL

13d

About The Position

The Service Advisor is responsible for delivering high-quality client service, financial analysis, and portfolio management support. This role involves direct client interaction, reviewing tax returns, assisting with tax planning strategies, and leveraging financial planning tools such as eMoney to analyze and maintain comprehensive client plans. The Service Advisor works closely with the Lead Advisor to ensure accurate implementation of recommendations and execution of trades.

Requirements

Bachelor’s degree in Finance, Business, or related field preferred
2+ years of experience in financial services or wealth management
Experience with financial planning tools such as eMoney strongly preferred
Familiarity with retirement account types (Traditional, Roth, SEP, SIMPLE IRAs) required
Experience reviewing tax returns and applying insights to financial planning is a plus
Strong client service and communication skills
High attention to detail and accuracy in both operational and analytical work
Ability to balance client interaction with transactional and analytical responsibilities
Strong problem-solving and critical thinking abilities
Proficiency with Salesforce CRM system, Black diamond portfolio management, and Microsoft Office
Ability to manage competing priorities in a fast-paced, deadline-driven environment
Active Series 65 required

Nice To Haves

CFP® certification or actively pursuing CFP® designation preferred
CPA designation a plus

Responsibilities

Meet with clients regularly to review financial plans, updates, and recommendations
Collaborate with advisors and internal teams to refine financial plans and ensure alignment with client objectives
Support ongoing plan reviews and updates based on life events, market changes, and regulatory updates
Review client tax returns to identify planning opportunities, tax efficiencies, and potential risks
Assist the Lead Advisor in implementing tax-efficient financial plans
Prepare and present planning scenarios related to tax impact, including strategies such as RMD planning and tax optimization
Assist the Lead Advisor in developing customized financial strategies aligned with clients’ short- and long-term goals, including retirement income and wealth accumulation
Analyze financial data to support recommendations around investments, retirement planning, and cash flow
Maintain accurate and up-to-date client financial data within eMoney and internal systems
Identify gaps in financial plans and recommend actionable solutions to improve outcomes
Prepare and present planning scenarios and projections (e.g., retirement income modeling and cash flow analysis)