Service Advisor

C. Harper Chevrolet / Cadillac • Belle Vernon, PA

13d • Onsite

About The Position

C. Harper Auto Group, the highest volume GM dealer in the Greater Pittsburgh area, is seeking a highly skilled and experienced Automotive Service Advisor. This role is integral to ensuring superior customer service experiences and efficient vehicle maintenance processes. Our air-conditioned shop provides a comfortable and professional working environment, enabling you to focus on delivering exceptional service to our customers. This position demands strong communication skills, comprehensive automotive knowledge, and a customer-concentric approach to problem-solving. This opportunity has arisen due to the promotion of one of our advisors into a management position. Additionally, we are offering a sign-on bonus of up to $2500 for candidates with 5 years or more experience in a similar position.

Requirements

• High school diploma or equivalent; post-secondary education in automotive technology or a related field is preferred.
• Previous experience in automotive service advising or customer service roles is strongly preferred.
• Comprehensive understanding of automotive systems, maintenance procedures, and repair techniques.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly to customers.
• Proficiency in CDK software systems for scheduling, invoicing, and record-keeping.
• Exceptional customer service skills, with a focus on building rapport and trust with customers.
• Effective time management skills to prioritize tasks and meet deadlines in a fast-paced environment.
• Possession of a valid driver's license.
• Strong attention to detail and organizational skills to ensure accuracy in documentation and service coordination.
• Ability to read, write, and speak English fluently.

Nice To Haves

• Post-secondary education in automotive technology or a related field is preferred.

Responsibilities

• Greet customers with a friendly and professional demeanor, conducting thorough vehicle walk-arounds to assess service needs.
• Listen attentively to customers, documenting their concerns and vehicle symptoms for accurate diagnosis by the technician.
• Address customer issues promptly and professionally to ensure satisfaction and build long-term relationships.
• Perform detailed vehicle walk-arounds with customers to understand their vehicle's service history and specific concerns.
• Utilize the SAVI dongle at every write-up to ensure warranty compliance and accurate service records.
• Offer and explain maintenance packages according to the GM owner's manual, promoting vehicle performance and longevity.
• Schedule service appointments efficiently, accommodating customer preferences and service department availability.
• Communicate with customers regarding service progress, updates, and additional recommendations, ensuring transparency and trust.
• Maintain CDK site utilization metrics by sending digital quotes, photos, and videos to customers for approval, enhancing the service experience.
• Ensure timely completion of services and repairs, maintaining the highest quality standards.
• Create and maintain accurate service records, including service histories and invoices, ensuring meticulous documentation.
• Process customer, fleet, and extended warranty payments, providing detailed billing explanations and maintaining financial accuracy.
• Utilize the CDK site to send digital quotes, photos, and videos to customers for approval, streamlining the approval process.
• Uphold the company’s standards for ethical business practices, professional image, orderliness, customer service, and strong employee and community relations.
• Demonstrate the ability to concentrate and accomplish tasks efficiently, even in a dynamic and interruptive environment.

Benefits

• Competitive pay plans, including industry-leading salaried pay plans and commission percentages for advisors.
• Monthly performance-based competitions with cash/gift card incentives to motivate and reward exceptional performance.
• Comprehensive medical, dental, and vision insurance ( with a medical insurance plan option at no cost to the employee ).
• 401(k) plan with annual company contribution.
• Pro-rated paid time off starting on the 91st day of employment.
• Short-term disability coverage with no premium to the employee (additional buy-up options available through Aflac and American Fidelity).
• Life insurance coverage with no premium to the employee (additional buy-up options available through Aflac and American Fidelity).
• Opportunities for growth and promotions within our expanding family-owned business, trusted locally for over 40 years.
• Sign-on bonus of up to $2500 for candidates with 5 years or more experience in a similar position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED