Service Advisor - Genesis Spring

Potamkin Payroll • Spring, TX

7d • Onsite

About The Position

The Service Advisor at Genesis Spring plays a pivotal role in delivering exceptional customer service within the automotive retail environment. This position serves as the primary liaison between customers and the service department, ensuring that vehicle maintenance and repair needs are accurately identified, communicated, and fulfilled. The Service Advisor is responsible for managing service appointments, providing detailed explanations of recommended services, and facilitating a seamless and positive customer experience. Success in this role directly impacts customer satisfaction, retention, and the overall reputation of Genesis Spring. The ideal candidate will combine technical knowledge with strong interpersonal skills to effectively support both customers and the service team.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably within the automotive or retail service industry.
• Basic understanding of automotive systems and maintenance procedures.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and service management software.

Nice To Haves

• Experience working as a Service Advisor or in a similar automotive service role.
• Knowledge of Genesis vehicle models and manufacturer service protocols.
• Certification in automotive service advising or related training.
• Bilingual abilities to support a diverse customer base.
• Familiarity with customer relationship management (CRM) tools.

Responsibilities

• Greet customers promptly and courteously, assessing their vehicle service needs and concerns.
• Schedule and coordinate service appointments, ensuring efficient workflow within the service department.
• Communicate clearly with customers regarding service recommendations, pricing, and timelines.
• Collaborate with technicians to accurately diagnose vehicle issues and update customers on repair progress.
• Maintain detailed records of customer interactions, service orders, and follow-up communications.
• Resolve customer inquiries and concerns professionally to ensure a high level of satisfaction.
• Promote additional services and maintenance packages that align with customer needs and vehicle requirements.
• Ensure compliance with company policies, safety standards, and regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED