Service Advisor - Swope Nissan
About The Position
Since 1952, the Swope Family of Dealerships has been a proud part of the Hardin County community, building a legacy rooted in trust, integrity, and community connection. With over 70 years of service and multiple locations, Swope believes in supporting local people and neighborhoods, actively involved in local initiatives. The Service Advisor role is integral to maintaining this legacy by ensuring an excellent guest service experience from the service drive until vehicle return, advising guests on vehicle care and maintenance, and effectively communicating repair timelines and updates.
Requirements
- High School diploma or GED
- Must be 18 years old or older.
- Must have a valid driver's license.
- Broad knowledge of new vehicle technologies and computer skills.
- Ability to be analytical and multi-task.
- Self-motivated, enthusiastic presence in a team environment.
- Strong written and communication skills.
- Consistent and stable work history and work attendance.
- Professional appearance and work ethic.
- All potential employees must pass pre-employment testing to include a background check and drug screen
Responsibilities
- Maintain Customer Service Index (CSI) rating as set by dealership’s service manager.
- Responsible for the entire guest service experience from the service drive until vehicle is turned back over to the guest.
- Greet every guest at their car with a smile.
- Advise guests on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications.
- Effectively communicate to the guest the timeline of repair and maintenance.
- Follow up with progress calls and/or emails to guests regarding any changes in the estimate or pick up time.
- Communicate with technicians to ensure efficient work flow.
- Document repair and maintenance changes on repair order in the approved manner.
- Resolve guest concerns and questions.
- Maintain any certifications and trainings as required by the manufacturer.
Benefits
- PTO available first of the month after 60 days of employment
- Paid Sick Time available first of the month after 60 days of employment
- Holiday pay starting day one
- Wellness Reimbursement
- Health Insurance
- HSA - Health Savings Account with company contribution
- 401K with Company Match
- Vision Insurance
- Dental Insurance
- Company Paid Basic Life Insurance & AD&D Insurance
- Supplemental life insurance
- Company Paid Short Term Disability
- Long Term Disability
- Critical illness and Accident Coverage
- Prepaid Legal Insurance
- Identity Theft Protection
- Discount Programs
- Referral Programs
- Employee Assistance Program
- Pet insurance
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
Number of Employees
11-50 employees
