Service Advisor - Nissan

McDonald Automotive•Highlands Ranch, CO

9h•Onsite

About The Position

McDonald Nissan in Highlands Ranch is a family-owned business that combines Nissan’s innovation with a trusted, personal touch. The team is building a fresh foundation in a growing community, prioritizing employee support and long-term growth. McDonald Automotive, a family-owned and operated company for over 65 years, serves Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved, the company prioritizes relationships with customers, the community, and employees. Their motto, 'Doing Right Comes Naturally,' reflects a commitment to high standards, earning them recognition as one of the top 20 dealerships in the U.S. They aim to deliver the best car buying, servicing, and ownership experience. McDonald believes exceptional experiences start with exceptional people, and many team members have long careers with the company, fostering a sense of family.

Requirements

Valid driver’s license and clean driving record
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Able to work independently

Nice To Haves

1-3 years of progressive experience in auto service

Responsibilities

Greet customers and guide them through the service process with confidence, professionalism, and a focus on building long-term relationships.
Present maintenance and repair recommendations clearly, with the goal of increasing closing ratios and maximizing service sales.
Consistently follow up with customers for approvals and updates, creating urgency, and trust through timely communication.
Collaborate with technicians to ensure accurate diagnoses and estimates are conveyed to customers.
Own the customer experience from drop-off to delivery, ensuring every interaction ends with satisfaction and repeat business.
Track performance metrics like sales totals and closing ratios to drive continuous improvement.