Service Advisor

Holman•Raleigh, NC

3d•Onsite

About The Position

Holman is a family-owned, global automotive services organization. The Service Advisor role at Holman North Carolina involves serving as a liaison between the Service Department technicians and the parts department, with a primary focus on maintaining customer satisfaction. This position requires providing an outstanding guest experience, determining necessary actions, obtaining customer authorization, writing up service needs, and providing accurate estimates for cost and completion time. The Service Advisor must effectively communicate with customers regarding repairs, sales of necessary repairs, or vehicle maintenance, and possess knowledge of warranty and service/insurance policies. Key responsibilities also include keeping customers informed about their vehicle's prognosis, setting appointments, and answering telephones promptly. The role is commission eligible with earning potential based on personal performance.

Requirements

High School Diploma and one year of related service writing experience.
Current valid driver’s license
Must have good reading, writing, and math skills.
Have excellent interpersonal skills and provide outstanding customer service.
Ability to work retail hours with Saturday availability
Computer proficient

Responsibilities

Ability to meet & greet customers with courtesy and efficiency.
Responsible for providing an outstanding guest experience.
Determine the course of action to take and obtain customer authorization.
Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair, or maintenance to vehicles.
Knowledge of warranty and service/insurance policies.
Keeping customer informed and advise customer of the prognosis of their vehicle.
Calling customers to set appointments and answer telephones at a timely manner.
Attends/completes required training and department meetings.