Service Advisor

TEXAS COLLISION CENTERS INC • Carrollton, TX

2d • Onsite

About The Position

The Service Advisor is responsible for inspecting vehicles to determine necessary repairs. This role involves visually inspecting vehicles, determining the extent of damage (body, structural, mechanical, or interior), preparing repair estimates, and communicating the repair process to customers. The Service Advisor also handles communication with customer insurance regarding damages, obtains repair authorization, completes vehicle check-ins, provides updates on repair progress and estimated timelines, and manages the total loss process. A final Quality Control inspection is performed before delivering the vehicle to the customer. The role requires adherence to all TCC's safety standards, guidelines, and procedures, along with performing other related duties as assigned.

Requirements

• Must be 18 years or older.
• Valid Driver's License.
• Prior automotive collision estimating experience.
• Experience with preparing estimates in CCC One preferred.
• Proficient with a computer and software.

Nice To Haves

• Positive, friendly, and approachable demeanor.
• Exemplary customer service skills.
• Exceptional multi-tasking and problem-solving skills.
• Excellent organizational skills.
• Exceptional verbal and written communication skills.

Responsibilities

• Inspect vehicles to determine necessary repairs.
• Visually inspect vehicles to determine the extent of body, structural, mechanical, or interior damage.
• Prepare estimates to repair vehicles.
• Explain the repair process to customers.
• Communicate with customers regarding damages and insurance.
• Obtain repair authorization.
• Complete vehicle check-in with the customer.
• Explain and communicate the repair process, estimated repair time, and any updates with the customer.
• Handle the total loss process.
• Perform final Quality Control inspection.
• Deliver the vehicle to the customer upon completion of repair work.
• Comply with all TCC’s safety standards, guidelines, and procedures.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed