Service Advisor-GMC

McKinney Buick GMC • McKinney, TX

6d • Onsite

About The Position

At MCKINNEY BUICK GMC, we have an atmosphere of fun success. Our Service Team is an integral part of our dealership's success with our advisors being the tip of the spear for our service customers. If you have a background in working on cars and taking care of customers then you should check us out. As a Service Advisor, you will own our customer’s experience in our service department. You are the key point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but have experience in customer service, retail sales, restaurant industry or hospitality industry.

Requirements

• Organized and friendly personality and professional, well-groomed appearance
• Demonstrated ability to work well with others
• Time management skills
• Fantastic communication skills with your customers
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen
• Valid driver’s license and must be at least 18 years old

Nice To Haves

• Background in working on cars
• Experience in customer service
• Experience in retail sales
• Experience in restaurant industry
• Experience in hospitality industry

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Maintain High CSI standards

Benefits

• Great Team Environment
• 401K with annual discretionary Employer Match. Immediate eligibility upon fist day of employment.
• Health care. We offer multiple medical plans for you and your family's individual needs including a health reimbursement plan option.
• Five-day work week. WE ARE CLOSED ON SUNDAYS!
• Training! We have world class training program to introduce you to our process and our products. Our training will help you be successful in writing your story.
• We promote from within and offer career paths for motivated individuals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed