Service Advisor (High Earning Potential & Top Tier Benefits)

RON MARHOFER AUTOMALL GROUP•Cuyahoga Falls, OH

2d•Onsite

About The Position

Ron Marhofer Hyundai of Cuyahoga Falls is seeking a dedicated, customer-focused Service Advisor to join their elite service team. This is an opportunity to maximize earning potential in a professional, family-owned environment that has been a staple of the Northeast Ohio automotive landscape since 1919. The company prides itself on providing a "World-Class Experience" and seeks a professional who shares their commitment to excellence, transparency, and integrity. The Service Advisor is the face of the service department and the critical link between customers and technicians, responsible for managing the repair process from intake to delivery.

Requirements

Previous experience as a Service Advisor or Service Writer preferred.
Strong organizational and critical thinking skills.
Exceptional communication and interpersonal skills.
Ability to thrive in a fast-paced environment while maintaining a professional, friendly attitude.
Commitment to core values: World-Class Experience, Commitment to Excellence, Teamwork, Trust & Respect, Continuous Improvement, and Approachability.
Valid driver's license meeting dealership insurability requirements.
Customer Service: Strong ability to build rapport, listen actively, and resolve concerns.
Communication: Clear and professional written and verbal communication.
Organization: Ability to oversee multiple repair orders and tasks in a challenging environment.
Technical Understanding: Basic knowledge of vehicle systems and dealership processes.
Teamwork: Collaborates with technicians, parts staff, and leadership to ensure efficiency.
Sales Orientation: Ability to recommend and present services in a professional, transparent manner.

Nice To Haves

Manufacturer or ASE Service Consultant Certification

Responsibilities

Greeting guests professionally, actively listening to their concerns, and providing clear, transparent communication.
Managing the repair process from intake to delivery, ensuring accurate documentation of vehicle issues and repair orders.
Coordinating with technicians to relay customer concerns and presenting multi-point inspection results to customers.
Providing accurate cost and time estimates, managing customer expectations, and coordinating with the parts department for timely repairs.
Verifying completed work meets dealership and factory standards to ensure total customer satisfaction.