Service Advisor

Car Pros Automotive Group • Moreno Valley, CA

20h • $35,131 - $139,116

About The Position

Car Pros is seeking a professional, customer-focused Service Advisor to help customers understand their vehicles’ service needs and coordinate repairs with the service department. The role supports a positive customer experience in a fast-paced automotive dealership environment and requires organization, dependability, clear communication, and teamwork.

The Service Advisor greets customers, discusses vehicle concerns, prepares accurate repair estimates and work orders, answers questions and calls, and provides updates throughout the repair process. The role also includes inspecting vehicles as needed, performing minor adjustments or repairs when appropriate, closing repair orders, and carrying out driving duties such as moving vehicles and performing short test drives.

The position involves working indoors and outdoors around vehicles, machinery, and automotive repair equipment. Employees must follow dealership safety procedures and use required personal protective equipment. The job includes intermittent standing, walking, and sitting, occasional bending and other movements, frequent handling of equipment and materials, and lifting up to 20 pounds.

Requirements

• Excellent customer service skills.
• Clear and professional communication skills.
• Organization and ability to manage multiple customer needs at once.
• Follow-through and commitment to keeping customers informed.
• Ability to work well as part of a team.
• Accuracy, professionalism, and a focus on customer satisfaction.
• Dependability and a positive attitude.
• Ability to work effectively in a busy automotive dealership environment.
• Ability to stand intermittently for up to approximately 60% of the workday, walk intermittently for up to approximately 20%, and sit intermittently for up to approximately 10%.
• Ability to occasionally bend, stoop, kneel, crouch, climb, balance, twist, turn, reach, push, and pull.
• Ability to frequently handle office equipment, tools, and other materials.
• Ability to lift up to 20 pounds and carry up to 10 pounds.
• Ability to work around vehicles, machinery, and automotive repair equipment.
• Required footwear: leather-topped, rubber-soled shoes.

Responsibilities

• Greet customers promptly and professionally in the service area.
• Listen to customers and ask questions to understand vehicle concerns and performance issues.
• Inspect vehicles as needed to determine service and repair needs.
• Prepare accurate, itemized repair estimates and work orders, including parts and labor costs.
• Answer customer questions and inquiries in person and by phone.
• Answer incoming calls to the desk phone and return missed customer calls the same day.
• Communicate with customers by phone, text message, and in person throughout the repair process.
• Keep customers informed about vehicle status, recommended repairs, and completion times.
• Ensure repair orders are written accurately and promptly.
• Close repair orders promptly after work is completed and notify customers when vehicles are ready.
• Perform minor adjustments or repairs when appropriate.
• Work cooperatively with technicians, management, and dealership personnel.
• Maintain CSI (Customer Satisfaction Index) at or above company standards.
• Maintain a professional, courteous, and non-discriminatory attitude toward customers, coworkers, and the public.
• Follow company policies regarding equal employment opportunity, non-discrimination, and harassment.
• Perform other duties and tasks as assigned.
• Start customer vehicles and perform short test drives as needed.
• Move customer vehicles throughout the dealership and reposition new and used vehicles on sales lots.
• Follow dealership safety procedures and properly use required personal protective equipment.
• Help safeguard dealership assets and maintain a clean, organized, and professional dealership.

Benefits

• Eligible employees and their families may enroll in medical, dental, vision, short-term disability, long-term disability, and basic life/AD&D insurance after 60 days of employment.
• Car Pros sponsors 80% of the basic medical premium through Kaiser Permanente for employees.
• Car Pros sponsors dental and vision insurance for employees.
• Employees may enroll in the company 401(k) plan after one year of service.
• Employees accrue one hour of personal time off for every 30 hours worked.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed