Service Advisor
Toyota of Brookfield•Brookfield, WI
•Onsite
About The Position
Napleton's Toyota of Brookfield dealership is looking to fill this position which will be responsible for ensuring that customers receive excellent service.
Requirements
- A minimum of 3 years of experience as a Service Advisor.
- Dealership experience preferred.
- ADP a definite plus.
- Strong focus on providing excellent customer service.
Responsibilities
- Assist customers in servicing, repairing and explaining each service need.
- Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
- Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
- Assist Service Manager with daily duties.
- Keeps abreast of new products, features, accessories and attend product training as required.
- Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Dispatch jobs for shop flow and peak technician efficiency.
- Adhere to company policies such as write up process and active delivery procedures
- Follow up on work in process individually and for the shop as a whole –
- Confirm customers are contacted in a timely matter, and make sure work is being completed in a timely basis
- Uphold and perform all manufacturer specified test for product certifications
- Make proper recommendations and sell proper services to customers
- Maintain good CXI and profit margins
- Other duties as assigned.
Benefits
- Medical, Dental, and Vision Insurance
- Accrued Vacation Time
- Employee vehicle purchase plans
- Discounts on products and services
- 401K
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
