Service Advisor

Acura of Little Rock•Little Rock, AR

6d•Onsite

About The Position

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities. Winrock Automotive Group is a family-owned business dedicated to our employees’ success and growth. With six locations in the Natural State (Arkansas), opportunities abound!

Requirements

Work experience in service or a related field; 1+ years’ experience as service advisor or related position, dealership experience preferred.
Demonstrate knowledge in the area of service in order to advise customers
Advance computer skills, specifically in Reynolds and Reynolds
Understand the importance of and maintains confidentiality
Understand and follow work rules, policies, and procedures

Nice To Haves

Dealership experience preferred.

Responsibilities

Schedule service appointments. Obtain customer and vehicle data prior to arrive when possible
Greet customers in a timely, friendly manner, and obtain vehicle information
Write up customer’s vehicle issues accurately and clearly on repair order
Test drive the vehicle with customer as needed to confirm the problem or refers to test technician
Refer to service history, inspect vehicle, and recommend additional needed service
Advise customers on the care of their cars and value of maintaining their vehicles in accordance with manufacturers’ specifications
Provide a complete and accurate written cost estimate for labor and parts
Establish “promised time”. Check with dispatcher, if necessary.
Obtain customer’s signature on repair order; provide customer with a copy
Establish customer’s method of payment. Obtain credit approval, if necessary.
Notify dispatcher of incoming work
Check on the process of repair throughout the day. Contact customers regarding any changes in the estimate of promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
Review repair orders to ensure that work is completed, and additional work and authorization is noted. Close repair order as appropriate.
Ensure that vehicles are parked in assigned areas. Make sure they are locked, and all keys are marked and put away correctly.
Keep service department forms, menus, and pricing guides up to date
Explain completed work and all charges to customers
Implement a quality control process to eliminate comebacks
Maintain high customer satisfactions standards
Handle telephone inquiries regarding appointments and work in process
Perform other job-related duties and responsibilities as may be assigned from time to time
Attend service meetings, if required
Maintain professional appearance in accordance with the employee handbook
Maintain a clean and professional work environment
Expected to arrive to work on time and work assigned shift
Conduct business in an ethical and professional manner
Follow instructions from supervisor
Interact effectively with co-workers
Receives feedback from supervisor in a positive manner