Service Advisor - Lehigh Valley Honda

Vinart Dealerships•Emmaus, PA

3d•$50,000 - $90,000•Onsite

About The Position

Lehigh Valley Honda is currently seeking candidates for an open Automotive Service Advisor Position. This role involves selling and scheduling needed service work in the service department. The schedule for this position is Wednesday & Thursday 7am-7pm, and Friday & Saturday 7am-5pm.

Requirements

No experience required- we will train!
High school diploma or general education degree (GED)
Valid Drivers License
Clean background
Customer-service oriented
Typing/ computer skills
Communication skills

Responsibilities

Greets customers in a timely, friendly manner and obtains vehicle information.
Writes up customer's vehicle problems accurately and clearly on repair order.
Ensures the timely processing of used vehicle mechanical reconditioning in accordance with dealership policy and guidelines.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer and dealer recommendations.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program by collecting and/or confirming email addresses and cell phone numbers of customers.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.