Service Advisor

German Autowerke•Oceanside, CA

1d•Onsite

About The Position

German Autowerke has proudly served Oceanside and North County San Diego for over 35 years, specializing exclusively in BMW, Mercedes-Benz, Audi, Porsche, Volkswagen, and MINI. We’ve built our reputation on exceptional customer service, honest recommendations, quality repairs, and over 300 five-star Google reviews. We’re looking for a motivated, customer-focused Service Advisor who enjoys building relationships, thrives in a fast-paced environment, and wants to build a long-term career. Automotive experience is not required—we will train the right person.

Requirements

Strong sales experience with a proven ability to build trust and close recommendations.
Outstanding customer service and communication skills.
A positive, professional attitude and a team-first mindset.
Highly organized with excellent attention to detail.
Comfortable using computers and learning new software.
Self-motivated with a desire to learn and grow.
Ability to multitask in a fast-paced environment.
Valid driver’s license and clean driving record.

Nice To Haves

Automotive service advisor experience is a plus, but it is not required. We are willing to train the right individual with exceptional sales ability and a passion for customer service.

Responsibilities

Deliver an exceptional customer experience from the moment each customer arrives.
Build trust and long-term relationships with customers.
Prepare repair estimates and explain recommendations clearly and professionally.
Communicate with technicians to ensure accurate repair recommendations.
Keep customers informed throughout the repair process.
Schedule appointments and help manage daily workflow.
Review Digital Vehicle Inspections (DVIs) and present repair recommendations.
Help achieve shop sales and customer satisfaction goals while always putting the customer’s best interests first.