Service Advisor - Princeton BMW

Holman•Princeton, NJ

3d•$3,000 - $10,000•Onsite

About The Position

Princeton BMW is currently seeking an experienced, customer focused Service Advisor to join their team and the Holman family! This is an excellent opportunity for a motivated professional with dealership service experience who is passionate about delivering an exceptional customer experience.

Requirements

High School Diploma
2+ years of Dealership Service Writer experience strongly preferred
Highline experience strongly preferred
Excellent communication, interpersonal, and customer service skills.
Proven ability to build trust and maintain positive customer relationships.
Ability to work effectively in a fast-paced, team-oriented environment.
Valid driver's license with a clean driving record and the ability to operate a motor vehicle

Responsibilities

Greet customers and assess their vehicle service needs through active listening and effective questioning.
Perform a visual inspection of vehicles and accurately document customer concerns and requested services.
Prepare and explain repair orders, recommended maintenance, service timelines, and associated costs.
Utilize a consultative approach to educate customers on vehicle maintenance, repair needs, and service recommendations.
Serve as the primary liaison between customers and service technicians, ensuring clear and timely communication throughout the repair process.
Provide updates on vehicle status, repairs, and completion timelines.
Deliver an outstanding customer experience that reflects our mission, values, and commitment to excellence.