Service Advisor - BMW/MINI of Annapolis

Group 1 Automotive, Inc. • Arnold, MD

6d • $70,000 - $110,000 • Onsite

About The Position

BMW/MINI of Annapolis is expanding its team and looking for an Automotive Service Advisor. The ideal candidate is passionate about delivering exceptional customer experiences, thrives on building relationships, enjoys engaging with customers throughout the day, providing clear communication, and ensuring a seamless service experience from start to finish.

Requirements

• Automotive Service Advisor experience is required.
• Positive & Friendly Attitude
• Interpersonal Communication skills
• Basic computer skills
• Strong desire to provide an exceptional client experience
• Ability to achieve targeted goals
• High School Diploma or equivalent
• Must have a Valid Driver’s License

Nice To Haves

• Previous automotive dealership experience preferred

Responsibilities

• Schedule and confirm appointments to ensure smooth customer experience
• Create transparent repair orders with accurate cost and time estimates
• Communicate with technicians and parts team to guarantee timely service completion
• Provide regular updates to customers on the status of their vehicle
• Maintain strong product knowledge to assist with service needs and warranty information

Benefits

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED