Service Advisor

TEXAS COLLISION CENTERS INC•Plano, TX

6d•Onsite

About The Position

The Service Advisor is responsible for inspecting vehicles to determine necessary repairs. This role involves visually inspecting vehicles, determining the extent of damage (body, structural, mechanical, or interior), preparing repair estimates, and communicating the repair process and any updates to customers. The Service Advisor also handles insurance-related communications, obtains repair authorization, manages the total loss process, performs final quality control inspections, and delivers the vehicle to the customer upon completion of repairs. Adherence to TCC's safety standards, guidelines, and procedures is required.

Requirements

Must be 18 years or older
Valid Driver's License
Prior automotive collision estimating experience
Experience with preparing estimates in CCC One preferred
Proficient with a computer and software

Nice To Haves

Positive, friendly, and approachable demeanor
Exemplary customer service skills
Exceptional multi-tasking and problem-solving skills
Excellent organizational skills
Exceptional verbal and written communication skills

Responsibilities

Inspect vehicles to determine necessary repairs by visually inspecting the vehicle.
Determine the extent of body, structural, mechanical, or interior damage.
Prepare estimates for vehicle repairs.
Explain the repair process to customers.
Communicate with customers regarding insurance claims related to damages and obtain repair authorization.
Complete vehicle check-in with the customer.
Explain and communicate the repair process, estimated repair time, and any updates to the customer.
Handle the total loss process.
Perform final Quality Control inspection.
Deliver the vehicle to the customer upon completion of repair work.
Comply with all TCC’s safety standards, guidelines, and procedures.
Perform other related duties as assigned.