Service Advisor (ASM)
About The Position
Automotive Service Advisor (Assistant Service Manager / Service Writer) Automotive Service Advisor Jobs in Gainesville, GA Pay: Competitive Commission-Based Compensation Job Type: Full-Time Location: Gainesville, Georgia Join the Service Team at Milton Martin Toyota Milton Martin Toyota is hiring a Full-Time Automotive Service Advisor (ASM) to join our award-winning dealership in Gainesville, GA. If you enjoy helping people, building relationships, recommending solutions, and working in a fast-paced customer-focused environment, we'd love to meet you. This position is ideal for candidates with experience in automotive service advising, customer service, retail sales, hospitality, account management, automotive maintenance, dealership operations, or consultative sales. As a Service Advisor, you will serve as the primary point of contact between customers and the service department. You'll help customers understand their vehicle's maintenance and repair needs, provide accurate recommendations, communicate service progress, and deliver an exceptional ownership experience from start to finish.
Requirements
- Previous experience as a Service Advisor, Service Writer, Automotive Consultant, Customer Service Representative, Retail Sales Associate, or similar customer-facing role preferred
- Basic automotive maintenance and repair knowledge preferred
- Strong interpersonal, communication, and relationship-building skills
- Excellent sales, customer service, and problem-solving abilities
- Ability to work effectively in a fast-paced environment
- Experience using dealership management systems (DMS), scheduling software, or CRM platforms is a plus
- Strong organizational and time-management skills
- Professional appearance and positive attitude
- Self-motivated, goal-oriented, and team-focused
- Bilingual Spanish/English candidates are encouraged to apply
Responsibilities
- Greet customers and serve as their trusted advisor throughout the vehicle service process
- Listen to customer concerns and accurately document maintenance and repair requests
- Inspect service needs and recommend appropriate maintenance, repairs, and vehicle care services
- Provide transparent estimates, pricing information, and repair recommendations
- Schedule service appointments and manage workflow to ensure an efficient customer experience
- Communicate with technicians regarding diagnostics, repair progress, and completion timelines
- Keep customers informed with regular updates throughout the service process
- Review inspection results and explain maintenance recommendations in a clear and professional manner
- Promote dealership service specials, maintenance packages, warranty coverage, and manufacturer-recommended services
- Handle customer questions and concerns with professionalism, empathy, and integrity
- Follow up with customers after service visits to ensure satisfaction and build long-term relationships
- Help achieve department sales and customer satisfaction goals while maintaining a customer-first approach
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Retirement Plan with Company Match
- Employer-Paid Basic Life Insurance with AD&D
- Employer-Paid Short-Term Disability Coverage
- Paid Time Off
- Employee Discounts
- Employee Rewards Program
- Work-Life Balance
- Career Growth Opportunities
- Ongoing Training and Development
- Supportive Team Environment
- Modern Facility and Equipment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
