Service Advisor | Commission-Based - Tonkin Gresham Honda
About The Position
You are a professional, customer-focused Service Advisor who takes pride in delivering a smooth, positive experience for every guest. You thrive in a fast-paced service environment, are highly organized, and enjoy being the key point of contact for customers from vehicle drop-off through pick-up. Clear communication, attention to detail, and strong follow-through are at the core of how you work. In this role, you’ll guide customers through their service and repair needs, ensure expectations are set accurately, and help create an efficient and welcoming service experience. You’ll bring these skills to Tonkin Gresham Honda, a dealership with a growing Service Department that values professionalism, teamwork, and excellent customer care.
Requirements
- Previous experience as a Service Advisor or in a customer-facing automotive role preferred
- Strong communication and organizational skills
- Ability to manage multiple tasks in a high-volume environment
- Professional appearance and demeanor
- Must be 18 years or older with a valid driver's license and clean driving record
- Able to pass a criminal background check, and a pre-employment drug screen.
Responsibilities
- Greet customers in a prompt and professional manner upon arrival
- Accurately document customer concerns and recommend necessary services
- Communicate effectively with technicians and parts staff to coordinate repairs
- Provide timely updates to customers regarding the status of their vehicles
- Review completed work with customers and ensure satisfaction before vehicle delivery
- Help maintain service department goals and customer satisfaction standards
Benefits
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance
- Employee Assistance Plan
- Text-based Telehealth
- Variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
