Lincoln Service Advisor
Pines Auto Group•Pembroke Pines, FL
•Onsite
About The Position
Pines Auto Group is seeking a motivated and customer-focused Service Advisor to join our team in Pembroke Pines, FL. As a Lincoln Service Advisor, you will be the primary point of contact between our service department and customers, ensuring an exceptional service experience from start to finish. Your role is key in maintaining strong customer relationships and supporting our service technicians in delivering top-quality automotive service.
Requirements
- Previous experience as a Service Advisor or in a customer service role within an automotive service environment preferred
- Strong communication and interpersonal skills
- Ability to multitask and handle a fast-paced work environment
- Basic automotive knowledge is a plus
- Proficient computer skills and familiarity with service management software
- High school diploma or equivalent required
Responsibilities
- Greet customers promptly and courteously, addressing their automotive service needs
- Provide accurate estimates for vehicle repairs and maintenance
- Schedule service appointments efficiently and manage workflow to maximize productivity
- Communicate service progress and recommendations clearly to customers
- Coordinate with service technicians to ensure timely and quality work
- Maintain detailed records of customer interactions, vehicle services, and parts orders
- Promote additional service opportunities and company promotions to customers
- Handle customer concerns and resolve issues professionally to ensure satisfaction
Benefits
- Competitive compensation package
- Opportunities for professional growth and development
- Supportive and friendly work environment
- Employee discounts on automotive services and parts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
