Service Advisor
Motor Coach Industries•Hayward, CA
•Onsite
About The Position
Primary point of customer contact for service at MCI. Greets customers on arrival and ensures customer is comfortable. Prepares repair order for in-processing of coach. Ensures customer is informed at all times as to repair status of coach by communicating the estimate of charges, changes needed to repair order, closes repair order and delivers completed coach to customer. Also attempts to up-sell where possible. Administers warranty claims.
Requirements
- 5 years service operations and customer service preferably in automobile dealership in a service writer role.
- Strong organizational and PC skills.
- Basic knowledge of motor coach repair.
- High School diploma required.
Responsibilities
- Greets customer and process check-in paperwork ensuring customer is comfortable at all times.
- Communicates with the customer, in person or on the phone, on status of estimate, changes and up-selling.
- Opens, changes and closes repair orders.
- Administers and determine warranty claims. Advises customers.
- Formalizes all estimates from the shop for presentation to the customer.
Benefits
- 401(k) with employer match
- Health, dental, and vision coverage
- Dental plans - basic dental option with a $0 paycheck contribution available
- Vision plan with $0 paycheck contribution
- Company Paid HSA (Health Savings Account) Contribution when enrolled in the High Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA) available
- Company paid Basic Life, AD&D, and short-term disability insurance
- Employee Assistance Program
- Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance
- Paid holidays
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
