Service Advisor

Lithia & Driveway•Roseburg, OR

5d•Onsite

About The Position

We are searching for a highly motivated Service Advisor to join our growing team! As the fastest growing Fortune 150 Company and largest auto retailer in the nation, we’re expanding and ready to invite experts in sales to join our team. In turn, we provide top-notch training and continuous support to help our employees succeed!

Requirements

Valid driver's license with acceptable driving record
A team player who is focused on providing exemplary customer service
Basic mechanical understanding of an automobile
High School graduate or equivalent, 18 years or older required

Nice To Haves

Previous Service Advisor experience
Prior experience as an automotive technician a plus

Responsibilities

Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests
Verifying warranty and service contract coverage
Developing estimates
Writing repair orders
Maintaining customer records
Serving as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Developing estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles
Preparing repair orders (RO), obtaining approval signatures and entering RO into service database system
Communicating additional repair and service needs to the customer based on vehicle inspection
Administering the manufacturer warranty for qualifying vehicle repairs
Keeping customer informed of service specials, completion times and service expenses