Service Advisor

JX Truck Center•Mokena, IL

13d•$59,000 - $75,000•Onsite

About The Position

Join the Driving Force Behind JX Enterprises! At JX Enterprises and Truck Center, we are more than trucks. As a third-generation, family-owned industry leader with over 50 years of history, 30+ locations, and 1,200+ dedicated employees, we know our people are the driving force behind everything we do. We don’t just offer jobs, we build rewarding long-term careers in a supportive, growth-oriented team environment. When you join JX, you become a part of a culture defined by our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. We have a deep commitment to giving back to our local communities through our employee-driven JX Gives Back Family Foundation. Your Next Big Career Move: Service Advisor located at 10203 W 191st Street, Mokena, IL 60448. Are you ready to make a visible impact? As our next Service Advisor, you will play a crucial role in delivering exceptional customer service. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.

Requirements

High school diploma or equivalent.
Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems.
Valid driver’s license required; CDL required, or ability to obtain.
Priority setting skills
Customer service skills
Technical skills/knowledge
Dependable and reliable attendance required.
Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.

Responsibilities

Process all shop repair orders by scheduling & assigning work to shop Associates.
Document and diagnose necessary repairs by taking photographs.
Work closely with communication with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
Monitor job schedules to ensure timeliness of repairs and job pricing.
Complete invoicing and collecting procedures in a timely manner.
Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
Perform other dynamic duties and responsibilities as assigned to support business