Service Advisor - AN Ford Torrance

United Fidelity Bank • Torrance, CA

1d • Onsite

About The Position

As a Service Advisor, you will be part of a nationwide team servicing 20,000 cars a day, focusing on building customer loyalty. This role involves utilizing leading-edge technology and automotive knowledge to identify selling opportunities that enhance vehicle safety. Working in state-of-the-art service departments, the Service Advisor acts as a liaison between Service Technicians and customers, actively engaging in the service lane. Key responsibilities include explaining technician recommendations in clear language and suggesting up-sell opportunities to maintain vehicle safety. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering customers to make informed decisions. With a nationwide network of dealerships, AutoNation provides a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. The company is committed to making a positive difference through initiatives like DRV PNK, which has raised over $40 million for cancer-related causes, and by fostering a diverse, equitable, and inclusive workplace. AutoNation, a Fortune 150 company, is undergoing a multi-year digital transformation to revolutionize the automotive industry, prioritizing innovation, teamwork, and a positive impact on customers, coworkers, and communities.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Prior sales experience preferred but not required

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees