Service Advisor at Kia of Leesburg

Morgan Auto Group•Leesburg, FL

2d•Onsite

About The Position

Kia of Leesburg, part of the fast-growing Morgan Auto Group, is seeking a qualified Service Advisor to join their team. The company offers a team environment, great benefits, and ongoing training and support with growth opportunities available. They value integrity, transparency, professionalism, and teamwork. The average annual income for Service Advisors ranges from $40,000 to $120,000, depending on experience.

Requirements

Experience as a Service Advisor
Ability to estimate costs and completion times
Skill in obtaining written customer approval for repairs
Ability to inspect repair orders for completion, accuracy, and legibility
Ability to meet or exceed add-on sales goals
Ability to meet or exceed OEM Customer Satisfaction Index expectations
Ability to deliver vehicles in perfect condition
Ability to identify and treat repeat and first-time customers appropriately
Ability to contact customers for service reminders
Ability to answer telephone calls promptly and courteously
Ability to document repair order changes
Ability to review service repairs and charges for accuracy
Ability to address and resolve customer issues

Nice To Haves

Experience in automotive retail
Knowledge of integrity, transparency, professionalism, and teamwork values

Responsibilities

Greets all customers promptly and provides timely professional service.
Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
Estimates cost and completion time and settles customer accounts.
Communicates with customers about the status of work.
Coordinates activities to ensure repair work is fixed right the first time and completed on time.
Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
Meets or exceeds goals for add-on sales.
Meets or exceeds OEM Customer Satisfaction Index expectations.
Delivers the right car in perfect condition every time.
Identifies repeat customers/first-time customers and treats them accordingly.
Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
Answers incoming telephone calls promptly and courteously, and makes every effort to satisfy the caller’s inquiry.
Documents repair order changes.
Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
Promptly addresses and resolves customer viewpoint and service follow-up issues.