Service Advisor

Hendrick • Cary, NC

5d • Onsite

About The Position

The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair services for customers. This role also involves scheduling service appointments to be performed. The position requires advising customers on necessary and recommended services, offering additional services and repairs, and computing the cost of parts and labor. The Service Advisor must also meet dealership standards for repair and order production, maintain high Customer Satisfaction Index (CSI) scores, and ensure a safe and organized work area. Adherence to company policies, safety regulations, and core values is essential.

Requirements

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.
• Valid Driver’s License.
• Intermediate skills in Microsoft Office products.
• Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers and other employees.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.

Nice To Haves

• GED
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree
• Accounting
• Business
• Human Resources
• Information Technology
• 3-5 years of work experience
• Automobile Salesperson License

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Conducts road tests on customer vehicles.
• Inspects customer vehicles.
• Conveys information between customers and service technicians.
• Interacts with customers, service manager, service technicians, and employees from various departments.

Benefits

• Company Core Values (Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, Commitment to Continuous Improvement)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED