Service Advisor

Servco Pacific Inc.•Hilo, HI

12d•Onsite

About The Position

At Servco (service dept name), we are provide top notch service to our customers and you can make our customers’ dealership service experience a pleasurable one! Welcome and be the primary point of contact for our customers in getting their service needs completed in a timely and efficient manner. Learn more about our service consultant position by visiting https://www.youtube.com/watch?v=FB5wHc7biQg

Requirements

High school graduate or equivalent
Minimum one year of sales or customer service experience
General mechanical knowledge gained either through work experience or education
Strong communication and customer relations skills
Strong attention to detail
Ability to multi-task and meet deadlines
Valid driver’s license and strong driving record

Nice To Haves

Auto dealership and service writing experience preferred
Dealertrack experience preferred

Responsibilities

Welcome customers and determine which vehicle services are needed
Work as a liaison between our technicians and customers to provide them an understanding of the work that needs to be completed on their vehicle
Inspect customer vehicle records and sight inspect vehicle to assess if additional services are needed
Provide accurate cost and time estimates and obtain customer’s approval
Monitor status of vehicle service/repair and keep customer informed
Book and close repair orders on a timely basis
Arrange for customer loaner vehicles if needed
Follow-up on back-ordered parts and contact customer to schedule return appointment
Check to ensure all items the customer requested was completed and payment is made before returning the vehicle to the customer