Service Advisor

Falcon•Colorado Springs, CO

4d•Onsite

About The Position

Big O Tires is seeking a results-driven Automotive Service Advisor who takes pride in delivering a high-level customer experience while consistently driving sales. This position is designed for a professional who knows how to build trust, communicate clearly, and guide customers through service decisions with confidence. In our high-volume environment, there is consistent opportunity for a motivated advisor to perform at a high level and be recognized for it. As a Service Advisor, you will manage the customer experience from initial contact through completion of service. This includes identifying customer needs, presenting solutions, and ensuring a high level of satisfaction. Successful candidates are comfortable leading conversations, making recommendations, and closing sales while maintaining professionalism and trust.

Requirements

Minimum 3 years of tire and automotive service advisor or sales experience
Proven ability to build relationships and close sales
Strong knowledge of tires, alignments, and maintenance services
Excellent communication and customer service skills
Strong organizational and multi-tasking abilities
Self-motivated with a high level of accountability
Professional appearance and demeanor

Responsibilities

Build customer satisfaction and loyalty by delivering a consistent, high-quality experience
Greet customers promptly and establish clear expectations for service
Listen to customer concerns and identify additional service opportunities
Present tire, alignment, and maintenance recommendations based on vehicle condition
Use digital inspections and supporting information to clearly communicate needs
Provide accurate estimates and gain customer approval for recommended work
Maintain proactive communication with customers throughout the service process
Follow up to ensure customer satisfaction and encourage repeat business
Achieve sales goals and maintain strong performance metrics
Stay current on products, services, warranties, and maintenance requirements
Adhere to Big O Tires policies and procedures
Assist team members as needed to exceed customer expectations
Maintain a clean and professional showroom and work environment
Assist with inventory, receiving, and general store operations
Follow all safety practices and company standards