Service Advisor - Tucson Harley-Davidson
About The Position
Tucson Harley-Davidson is looking for an enthusiastic and customer-focused Service Advisor to join their team. This role involves being the first point of contact for customers, scheduling service appointments for repairs, maintenance, and recalls, and guiding them through the service process. The Service Advisor will accurately document customer concerns and vehicle issues on repair orders for Motorcycles, communicate additional recommended work or service delays to the Service Manager and customers, and educate customers on required or recommended services while providing clear cost estimates. They will also promote additional services and current promotions, monitor repair progress to ensure timely and quality completion, keep customers updated on their vehicle's status, and review completed work with the customer to ensure satisfaction. Other related duties may be performed as needed.
Requirements
- 1+ years of experience in a powersports or automotive dealership.
- Strong communication and customer service skills —both verbal and written.
- Ability to write clear and concise service repair orders.
- Ability to multitask in a fast-paced environment.
- Valid driver ’s license with a clean driving record.
Nice To Haves
- Motorcycle endorsement preferred.
Responsibilities
- Schedule service appointments for repairs, maintenance, and recalls.
- Be the first point of contact for customers —greet them warmly and guide them through the service process.
- Accurately document customer concerns and vehicle issues on repair orders for Motorcycles.
- Communicate additional recommended work or service delays to the Service Manager and customers in a timely manner.
- Educate customers on required or recommended services and provide clear cost estimates.
- Promote additional services and current promotions.
- Monitor repair progress to ensure timely and quality completion.
- Keep customers updated on the status of their vehicle throughout the repair process.
- Review completed work with the customer, answer questions, and ensure satisfaction.
- Perform other related duties as needed.
Benefits
- Commission based pay
- Medical, dental, and vision insurance
- Employer paid life and short-term disability insurance
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
