Service Advisor - Infiniti of Sarasota
About The Position
Professional, experienced Service Advisor needed to join our team at Infiniti of Sarasota, a proud member of the Sunset Automotive Group family of new car dealerships. The Service Writer/Advisor is responsible for clear communication of vehicle issues and needs between our valued service clients and the service team. A great service advisor will do the following: As the first point of contact for automotive service customers, show outstanding customer service. Use active listening to engage and understand the customer's vehicle issues and concerns. Create repair order and communicate vehicle needs clearly to service technician. Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work. Follow up on vehicles throughout the repair process, keeping customer updated. Interact with customers, vendors, and technicians in a professional manner at all times.
Requirements
- Experience advising automotive service customers and developing relationships with new and existing auto service customers required.
- Must be energetic, career minded & have great customer service skills.
- Strong automotive knowledge and experience required.
- Valid drivers license.
Nice To Haves
- Reynolds & Reynolds experience very helpful.
- Experience with Reynolds & Reynolds preferred.
Responsibilities
- Show outstanding customer service as the first point of contact for automotive service customers.
- Use active listening to engage and understand the customer's vehicle issues and concerns.
- Create repair order and communicate vehicle needs clearly to service technician.
- Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work.
- Follow up on vehicles throughout the repair process, keeping customer updated.
- Interact with customers, vendors, and technicians in a professional manner at all times.
Benefits
- Paid Time Off available after 6 months
- Paid Holidays
- 401(k) Retirement Plan
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short-Term and Long-Term Disability Coverage
- Life Insurance
- Company-paid Factory Training
- Employee Discounts at all Sunset locations
- Pay Plan based on experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
