Service Advisor STMP 478

Southern Tire Mart•Marshall, IL

4d•Onsite

About The Position

The Service Advisor is responsible for greeting customers professionally, explaining services and promotions, and managing service tickets. They will coordinate repair schedules, communicate job status to customers, and discuss costs and timelines transparently. The role also involves processing payments, completing paperwork, maintaining service records, and ensuring the front counter area is clean and organized. The goal is to ensure every customer interaction upholds Southern Tire Mart's high service standards.

Requirements

High school diploma or GED required.
Must be at least 18 years old.
Able to pass a pre-employment drug screen.
Strong verbal and written communication skills.
Ability to multitask and stay organized in a fast-paced environment.
Basic computer skills and familiarity with POS/service management systems.

Nice To Haves

Previous experience in sales, service writing, or customer service preferred.
Knowledge of automotive or commercial tire services is a plus.

Responsibilities

Greet customers in a professional, courteous, and friendly manner.
Clearly explain available services, current promotions, and special offerings.
Create, manage, and update service tickets within the system accurately.
Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status.
Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way.
Process payments and complete necessary paperwork upon service completion.
Maintain accurate, up-to-date service records and documentation.
Keep the front counter area clean, organized, and welcoming.
Ensure every customer interaction reflects Southern Tire Mart’s high standards of service.