Service Advisor - CDJR Aberdeen

Holman•Aberdeen, NC

1d•Onsite

About The Position

The Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction. This role involves greeting customers, determining necessary repairs, obtaining customer authorization, writing up service needs, and providing accurate estimates for cost and completion time. The Service Advisor must effectively communicate with customers to ensure satisfactory repairs and to promote the sale of necessary repair or maintenance services. A strong understanding of warranty and service/insurance policies is required, along with the ability to keep customers informed about their vehicle's prognosis. Responsibilities also include calling customers to set appointments and handling telephone inquiries in a timely manner, as well as attending required training and department meetings.

Requirements

High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience
Current valid driver’s license
Good reading, writing, and math skills
Excellent interpersonal skills
Provide outstanding customer service
Ability to work retail hours
Computer proficient

Responsibilities

Meet & greet customers with courtesy and efficiency
Provide an outstanding guest experience
Determine the course of action for repairs and obtain customer authorization
Write up service needs and provide customers with accurate estimates for cost and completion time
Communicate effectively with customers to achieve satisfactory repairs and sell necessary repair or maintenance services
Utilize knowledge of warranty and service/insurance policies
Keep customers informed and advise them of their vehicle's prognosis
Call customers to set appointments
Answer telephones in a timely manner
Attend and complete required training and department meetings