Service Advisor
Kaizen Automotive Group•Ponoka, AB
•Onsite
About The Position
The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensure timely, high-quality repairs aligned with OEM standards. The ideal candidate delivers strong customer service, communicates effectively, and thrives in a fast-paced automotive environment.
Requirements
- Previous experience in an automotive service or customer service role; dealership experience preferred.
- Strong understanding of vehicle maintenance and repair terminology.
- Excellent communication, customer service, and relationship building skills.
- Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
- Proficiency with dealership management systems (DMS) and OEM service platforms.
- Strong organizational skills and high attention to detail.
- Valid driver’s license and clean driving record required.
Nice To Haves
- Automotive or business related education or certification is an asset.
Responsibilities
- Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
- Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
- Communicate recommended services, pricing, and timelines with transparency and clarity.
- Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation.
- Provide regular updates to customers and maintain communication throughout the service process.
- Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
- Handle customer questions, concerns, and follow-up needs to support long-term relationships.
- Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
- Maintain accurate records, reports, and documentation within the DMS and OEM systems.
- Support a clean, organized, and safety focused service environment.
- All other duties as assigned by leadership.
Benefits
- Competitive Compensation
- Dental & Extended Health Coverage
- Company Pension
- Paid Time Off
- Life & Disability Insurance
- Employee & Family Assistance Programs
- Vehicle Purchase & Service Discounts
- Paid Professional Development
- Company-Wide Appreciation Events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
