Service Advisor

Hyundai of Cumming•Cumming, GA

17d•Onsite

About The Position

Krause Auto Group is seeking a high-performing Service Advisor ready to step into leadership or an experienced Service Drive Manager looking for a better culture. This is an opportunity to make an impact and build a long-term career with a company that has spent nearly 30 years building a reputation for exceptional service. With a portfolio of 12 respected automotive brands across multiple states, your path for advancement is wide open. Krause Auto Group believes employees are the foundation of their success, investing in growth, recognizing contributions, and promoting from within.

Requirements

Proven experience in a Service Advisor or service leadership role
Strong leadership skills with the ability to coach and motivate a team
Excellent communication and customer service skills
Highly organized with strong time management abilities
Track record of driving customer satisfaction and service performance
Professional appearance and a positive, solutions-oriented mindset
Self-motivated and able to work with minimal supervision
Valid driver’s license with a clean driving record

Responsibilities

Oversee service drive operations and ensure efficient workflow
Deliver prompt, professional, and customer-focused service at every touchpoint
Take ownership of the customer experience and resolve issues proactively
Provide concierge-level support for all customer inquiries (in person and by phone)
Maximize technician productivity by managing and distributing work effectively
Answer technical questions related to vehicle repairs, warranties, and services
Maintain and improve Customer Satisfaction (CSI) performance
Assist in diagnosing vehicle concerns and coordinating parts/tools
Oversee warranty administration and ensure compliance with manufacturer standards
Train, coach, and support service team members
Reinforce company policies and ensure compliance with all regulations
Build strong relationships with OEM partners and internal teams