Service Advisor-Kingsport, TN

Velocity Vehicle Group•Kingsport, TN

19h•$21 - $24•Onsite

About The Position

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

Requirements

Proven technical expertise
Knowledge of trucks and parts
Excellent customer service skills
Excellent communication skills
Excellent problem-solving skills
Strong organizational skills
Excellent time management skills
Able to work in fast pace environment
Work well with internal and external customers
Must be able to pass post-offer drug screening, physical examination and background check

Responsibilities

Provide excellent customer service by greeting customers upon their arrival in the maintenance area.
Listen attentively to customer vehicle concerns and conduct thorough inspections.
Proactively check for recalls and retrieve crucial vehicle information.
Maintain customer rapport by explaining estimates and providing daily updates.
Perform administrative duties, including submitting documentation for warranty repair orders and handling customer relations on a per-need basis.
Verify warranty and service contract coverage.
Prepare detailed repair orders.
Obtain necessary approvals.
Monitor repair work to ensure timely completion.
Review completed jobs, collect payments, and efficiently close out service orders.