Service Advisor

Milton Martin HondaGainsville, GA
Onsite

About The Position

Milton Martin Honda is currently building a brand-new state-of-the-art dealership in Oakwood to meet and exceed the expectations of our customers' needs. Our new service facility will come fully equipped with a climate-controlled work environment. Now is the perfect time to join our growing team here at Milton Martin Honda! We have been proudly serving our community since 1985 and feel our team members are the core of our business. Each of our associates plays an essential role in the safety and reliability of our customer's vehicles. At Milton Martin Honda, you’ll work alongside some of the best in the business.

Requirements

  • Excellent communication
  • Excellent interpersonal, organizational and customer service skills
  • Self-starter and self-motivated
  • Strong understanding of automotive technology
  • Ability to work in a fast-paced and process-driven environment
  • Valid Georgia driver’s license with a clean motor vehicle report.
  • Must consent to background and drug screening.

Responsibilities

  • Greet service department customers promptly and courteously upon arrival
  • Listen to customers and clearly translate repair needs to our service technicians
  • Maintain vehicle records by recording service and repairs
  • Provide accurate repair/maintenance estimates and time frames
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of the progress
  • Update product knowledge as required by Milton Martin Honda and Honda
  • Inspect repair quality and ensure all work is complete
  • Review and explain repairs and associated costs as well as any warranty coverage with customers
  • Handle minor customer concerns and complaints
  • Keep the Service Manager informed of all problems and and potential problems
  • Maintain Customer Satisfaction Index (CSI) Scores in accordance with dealership standards

Benefits

  • Paid training and certifications
  • Paid time off and holidays
  • Competitive wages
  • 401(k) with matching contributions
  • 401(k) Roth
  • Medical, dental, vision, and life benefits
  • HSA matching Contributions
  • Work-Life Balance
  • 5-day work week
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