Service Advisor

Milton Martin Honda•Gainsville, GA

166d•Onsite

About The Position

Milton Martin Honda is currently building a brand-new state-of-the-art dealership in Oakwood to meet and exceed the expectations of our customers' needs. Our new service facility will come fully equipped with a climate-controlled work environment. Now is the perfect time to join our growing team here at Milton Martin Honda! We have been proudly serving our community since 1985 and feel our team members are the core of our business. Each of our associates plays an essential role in the safety and reliability of our customer's vehicles. At Milton Martin Honda, you’ll work alongside some of the best in the business.

Requirements

Excellent communication
Excellent interpersonal, organizational and customer service skills
Self-starter and self-motivated
Strong understanding of automotive technology
Ability to work in a fast-paced and process-driven environment
Valid Georgia driver’s license with a clean motor vehicle report.
Must consent to background and drug screening.

Responsibilities

Greet service department customers promptly and courteously upon arrival
Listen to customers and clearly translate repair needs to our service technicians
Maintain vehicle records by recording service and repairs
Provide accurate repair/maintenance estimates and time frames
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of the progress
Update product knowledge as required by Milton Martin Honda and Honda
Inspect repair quality and ensure all work is complete
Review and explain repairs and associated costs as well as any warranty coverage with customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and and potential problems
Maintain Customer Satisfaction Index (CSI) Scores in accordance with dealership standards